Return Policy

At Jbeauty Skincare, your satisfaction is important to us. If you're not fully happy with your purchase, please review our returns policy below.

1. Returns

We accept returns on unused and unopened products within 14 days of delivery.

To be eligible for a return:

  • Item must be in its original packaging

  • Item must be unused, unopened, and in the same condition that you received it

  • Proof of purchase is required (e.g., order number or confirmation email)

2. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

  • Opened or used skincare or cosmetic products

  • Gift cards

  • Sale or clearance items (marked as “Final Sale”)

3. How to Initiate a Return

To request a return, email us at info@jbeauty.ch within 14 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Reason for return

Once your return is approved, we will provide instructions for sending the item back.

Note: Return shipping costs are the responsibility of the customer unless the product was damaged or sent incorrectly.

4. Contact

For any questions about returns or refunds:
📧 info@jbeauty.ch

Adress;

Jbeauty Skincare

Avenue Louis-Ruchonnet 15

1003 Lausanne

0795429267