- All
- 🛍️ Orders & Payments
- 🚚 Shipping & Delivery
- 💄 Products & Ingredients
- 🔁 Returns & Refunds
- 🔁 Returns & Refunds
Need Help?
Welcome to the Jbeauty Skincare FAQ section! We’ve compiled answers to the most common questions from our customers. If you don’t find what you’re looking for, feel free to reach out to us at info@jbeauty.ch.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
🛍️ Orders & Payments
We accept all major credit/debit cards, PayPal, and Twint (for Swiss customers). All payments are securely processed through trusted gateways.
If your order hasn’t been processed yet, contact us immediately at info@jbeauty.ch. Once shipped, changes or cancellations are no longer possible.
Yes! You can select gift options during checkout or purchase a digital gift card from our shop.
🚚 Shipping & Delivery
- Switzerland: 2–4 business days
- International: 7–14 business days (depending on destination and customs)
Shipping is calculated at checkout based on your location and order total. We offer free shipping in Switzerland for orders over CHF 80.
Once your order ships, you'll receive a tracking number via email. If you haven’t received it, check your spam folder or contact us.
💄 Products & Ingredients
Yes. All our skincare products are formulated and manufactured in Japan, ensuring the highest quality and authenticity.
Yes. We do not test on animals, and we work with suppliers who uphold cruelty-free practices.
Most of our products are formulated with sensitive skin in mind. However, we recommend doing a patch test before full use.
No. We prioritize clean, minimal, and effective formulations—free from harmful chemicals.
Each product page contains detailed descriptions and usage guidelines. If you're unsure, email us your skin concerns at info@jbeauty.ch—we’re happy to help.
🔁 Returns & Refunds
We accept returns of unopened, unused products within 14 days of delivery. Read our full Refund & Return Policy for details.
Email info@jbeauty.ch with your order number and reason. We'll guide you through the return process.
Unfortunately, for hygiene reasons, used or opened items cannot be returned unless they arrived damaged.
Please contact us within 48 hours of delivery with photos of the damage and we’ll make it right.
🔁 Returns & Refunds
We accept returns of unopened, unused products within 14 days of delivery. Read our full Refund & Return Policy for details.
Email info@jbeauty.ch with your order number and reason. We'll guide you through the return process.
Unfortunately, for hygiene reasons, used or opened items cannot be returned unless they arrived damaged.
Please contact us within 48 hours of delivery with photos of the damage and we’ll make it right.
